Returns

We want you to love your Casa Nodale piece. If for any reason you decide to return your order, you are welcome to do so within our return window.
Please note that return shipping costs are the responsibility of the customer, and we do not provide prepaid return labels. We recommend using a reliable, trackable service to ensure your package reaches us safely.

To make a return visit the page Start a Return

Unclaimed Parcels
Unclaimed shipments aren't counted as a return. If you do not collect your parcel, the package will be returned to us. Please note that we charge 20 € for any shipped unclaimed orders to cover the handling costs of the order. 

Exchanges
While we do not offer an exchange service, you are of course welcome to return any item within 14 days of receiving it. For exchanges, re-purchase the preferred item after a return. Please note that the returned item must be in the original condition, unworn, unwashed and unused in any ways.


Claims
If you your order is damaged or faulty in some way make sure to inform us within 7 days of receiving the order. Please reach out to us in our contact page with your order number.

Note that pilling is typically not considered a reason for a reclamation, as it is a natural effect caused by the wear of wool and cashmere products.